The Air India Group has appealed to passengers, requesting them to visit the official websites or apps of Air India or Air India Express for the latest status of their flights.
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Air India and Air India Express will operate a total of 32 scheduled and non-scheduled flights to and from the West Asia region today. These include 16 non-scheduled flights to and from the United Arab Emirates (UAE). These flights are subject to slot availability and prevailing conditions at the respective airports. All flights are being operated with the permission of the relevant regulatory authorities in India and the UAE. This will facilitate the movement of people to and from various cities across West Asia.
Normal Operations on Other International Routes
All scheduled Air India flights to North America, Europe, Australia, and other regions will operate as per their scheduled timings without any disruptions.
Assistance and Options for Passengers
Passengers holding bookings on routes where scheduled Air India Group services are temporarily affected are being offered options that allow them to reschedule their travel dates (rebook) without any additional charge, or opt for a full refund.
List of Scheduled, Non-Scheduled, and Temporarily Suspended Flights for April 07
| Country | Airport | Regular flights | Special flights | Operational Area |
|---|---|---|---|---|
| UAE | Dubai | No | Yes | Air India – Delhi |
| UAE | Abu Dhabi | No | Yes | Air India Express – Delhi, Kochi, Mangalore, Mumbai |
| UAE | Ras Al Khaimah | No | Yes | __ |
| UAE | Sharjah | No | Yes | Air India Express – Amritsar, Kannur |
| UAE | Al Ain | No | No | __ |
| Oman | Muscat | Yes | No | Air India Express – Delhi, Mumbai |
| Oman | Salalah | No | No | __ |
| Saudi Arabia | Jeddah | Yes | No | Air India – Mumbai |
| Saudi Arabia | Riyadh | Yes | No | Air India – Delhi |
| Saudi Arabia | Dammam | No | No | __ |
| Bahrain | Bahrain | No | No | __ |
| Queue | couplet | No | No | __ |
| Kuwait | Kuwait | No | No | __ |
| Israel | Tel Aviv | No | No | __ |
Passengers Can Contact Here
Passengers can self-initiate requests for rebooking or cancellation via Air India’s official website: https://airindia.com.
For further information or assistance, passengers may contact the 24×7 helpline:
+91 11 69329333
+91 11 69329999
Facilities Being Extended to Passengers
Passengers holding bookings from any station in the UAE are being offered the facility to reschedule their travel—from any station in the UAE to any destination in India—via the airline’s additional commercial flights, at no extra cost. Air India Express is directly contacting affected passengers on their registered mobile numbers to provide rebooking options. Air India requests passengers to ensure that their mobile numbers are kept updated. Passengers can also conveniently rebook their tickets through Air India Express’s AI-based digital assistant, ‘Tia’. Tia is available on WhatsApp at: +91 63600 12345. The Air India Group is also actively exploring the possibility of operating additional ad-hoc flights on West Asia routes.
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