Bank Complaint Process: If your bank isn’t listening to your complaint, you can now directly reach the RBI. Filing a complaint online through the Complaint Management System portal is easy. Once your complaint is filed, you receive a tracking number, putting pressure on the bank to respond.
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Bank Complaint Process: Nowadays, there’s hardly anyone who doesn’t have to deal with a bank. Whether it’s a salary, a withdrawal, a transaction delay, or an unreasonable charge deducted from an account, everyone encounters a bank at some point. But the problem begins when complaints go unaddressed.
Branches are constantly visited, answers are postponed, and ultimately, the customer simply gives up. In such a situation, few people know that complaints against bank arbitrariness can be filed directly with the RBI.
Where to complain?
If your bank is charging incorrect fees, not providing timely service, or consistently ignoring your complaint, the RBI’s Complaint Management System (CMS) is your best option. It’s an online platform where you can directly submit your complaint, and the bank is required to respond.
How does it work?
The RBI has created this system for the convenience of the general public so that they don’t have to repeatedly visit the bank. As soon as you file a complaint, it reaches the concerned bank directly and is monitored by the RBI. This makes it difficult for the bank to ignore the complaint.
How to File a Complaint
- First, go to the RBI’s CMS portal.
- Select the “File a Complaint” option.
- Fill the captcha and verify with an OTP by entering your name and mobile number.
- Select the bank name and clearly state your problem.
- If you wish, you can also file a compensation request.
- After submitting, you will receive a complaint number, which you can use to track the status of your complaint.
Why is it important to file a complaint?
People often think that filing a complaint will do nothing, but the reality is that complaints filed with the RBI are actionable. This not only solves your problem but also ensures accountability of the banks.
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