The Central Government may soon notify the Electricity (Rights of Consumers) Rules, 2020. Officials say that this will set certain standards for power distribution companies and will introduce corporate culture in them.
electricity consumers still have to live on the mercy of the electricity distribution company, but this situation is going to change soon. Now the government is notifying the rights of electricity consumers. Under this, if the power distribution companies did not serve the consumers on time, then they would have to pay compensation. Also, if the customer is not billed on time, companies may have to give them a discount.
The Central Government may soon notify the Electricity (Rights of Consumers) Rules, 2020. Officials say that this will set certain standards for power distribution companies and will introduce corporate culture in them. Currently, the Consumer Charter under the Electricity Act, 2003 has given many rights to consumers but most states have not implemented them.
What is the purpose
Coordinator Shantanu Dixit of Prayas Energy Group, an organization working for the rights of consumers, said that there was an urgent need to improve the quality of electricity service in the country. He called the Electricity (Rights of Consumers) Rules, 2020 a good step to give rights to consumers.
Another leap from Reliance, the first company to have
a $ 200 billion market cap, said that the purpose of these rules is to make business easier. These are the rights of the users and we are making them mandatory. Right now only a few states are following the Consumer Charter but we want all states to have some standards of performance. The official said that the draft rules have been finalized and the government can negotiate with the stakeholders and notify them soon.
What will be the benefit
According to the draft rules, the state regulatory commissions have to specify the maximum time in which the power distribution companies can give new connections. Also they have to replace the bad meter within 24 hours. If a company does not send a bill and subsequently sends a bill of two to three months simultaneously, then it will have to give at least 5% discount to the consumer. The state regulator will decide the percentage of this exemption.