Now, the electricity department’s working methods will completely change, directly benefiting the average consumer. Under the new system, departmental operations will now operate in an integrated manner, eliminating the need for the public to visit different offices.
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Electricity Department system: After a long wait, the vertical system will be implemented in UP’s capital Lucknow from November 1. On Saturday, Madhyanchal Corporation’s MD Riya Kejriwal has issued the order. Under this, the working method of the electricity department will change completely, which will directly benefit the common consumer. Under the new system, departmental work will now be conducted in an integrated manner, due to which the public will not have to visit different offices. The entire system has been divided into two parts on the basis of work, so that the work gets done faster and the need of visiting offices will end.
This will be the vertical system:
Starting November 1st, two senior officers will oversee the power system in all four zones, including a Superintending Engineer (Technical). They will oversee power supply and network repairs, such as maintaining 33 and 11 kV lines, promptly repairing faults, and ensuring uninterrupted power supply. Under them will be three Executive Engineers. Under them will be Assistant Engineers and three Joint Engineers, who will oversee the city’s power system.
Responsibility for two teams
The second officer will be the Superintending Engineer (Commercial). This officer will oversee all customer service, billing, and revenue-related tasks. These include meter installation, correct bill issuance, payment collection, and complaint resolution. This means that there will now be separate teams for both supply and customer service, which will expedite work. Under them will be three XENs, one responsible for metering, one for bill correction, and one for collection. Under them will be three assistant engineers, a junior engineer, a TG2, and three accountants.
Consumers will get relief, work will be done from home
Consumers will no longer need to go to the office to correct their bills. If there are any discrepancies in their bills, their applications will be processed online or over the phone, and documents can be sent via WhatsApp.
-Immediate action will be taken in the event of a power outage. Upon receiving a complaint on 1912, it will be forwarded to the service personnel responsible for rectifying the fault. This will expedite the process.
-Application for a new connection will be online, and as soon as you pay, the meter installation will begin immediately.
New help desks are being set up at six locations in the city, allowing you to directly report your problems. This work will begin in all four zones of LESA starting November 1st.
Electricity consumers can still report their problems on 1912. Additionally, 21 new help desks have been set up in the district for consumer convenience.
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