If money has been transferred to the wrong account using UPI, don’t panic. You can try to get your money back by filing a complaint on the NPCI portal or calling the helpline number. Learn the easiest way to do so:
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Wrong UPI Get Refund Back To Your Bank Account, Here’s How
Your Bank Account, Here’s How Today, we’ve all adopted digital payments over cash transactions. We’re now using UPI for every expense, big or small. Apps like PhonePe, Google Pay, and BHIM have made sending money very easy. But sometimes, due to haste or a small mistake, money gets transferred to the wrong account. If this happens to you, don’t panic; you can file a complaint on the NPCI portal. You can also seek help through your bank and helpline numbers.
Action is taken within 48 hours.
NPCI has provided a simple method for filing a complaint about an erroneous transaction. In many cases, the chances of getting your money back are increased if you file a complaint promptly. If you file a complaint promptly, an investigation can begin within 48 hours.
What to do if a UPI transaction goes wrong
If you’ve accidentally transferred money to another account, don’t panic. Immediately check your bank or payment app to review the transaction details. Then, try to file a complaint immediately. The sooner you file a complaint, the greater the chance of getting your money back.
How to file a complaint on the NPCI portal
Step 1: You can file a complaint about an incorrect transaction on the National Payments Corporation of India website. First, open www.npci.org.in. Click on the UPI Dispute/Complaint option.
Step 2: Next, enter your UPI Reference Number and transaction details. Enter your mobile number. Finally, submit your complaint. Once submitted, your complaint is registered in the system and further investigation begins.
You can also file a complaint using the helpline number.
If you are unable to file a complaint online, you can also call the helpline number. For UPI-related issues, you can file a complaint by calling 1800-120-1740. This number is toll-free.
Keep SMS and transaction details safe
Whenever you make a digital payment, keep the SMS and transaction details associated with it. If a problem arises, this information will be useful in filing a complaint or during an investigation.
Be sure to keep these things in mind when sending money.
Small precautions when sending money using UPI can prevent major problems. Double-check your UPI ID or mobile number before sending money. If you’re sending money for the first time, transfer a small amount first. Avoid hasty transactions. By keeping these small things in mind, you can avoid the hassle of a wrong transaction.
