If there has been any kind of fraud with the money deposited in your post office, then there is no need to worry now. All you have to do is complain and your money will be back in your account. The Department of Posts has issued a Standard Operating Procedure (SOP) through which consumers will be able to lodge complaints easily by e-mail, speed post, registered post and visiting the post office branch. Consumers will be able to file fraud complaints in Post Office Savings Account, Cash Certificate (like National Savings Certificate), Money Order, Life Insurance/Rural Postal Life Insurance etc.
Why was the standard complaint procedure introduced?
Let us tell you that till now people of all the circles of the post office were using different forms according to their own to file the complaint, whose content was different. This form has been launched to make it uniform across the country. This will make it easier for the general public to register complaints.
How can I complain?
- At the post office, the complainant has to first fill the form
- Along with the filled form, a person has to submit self attested photocopies of photo ID and address proof
- Apart from this, you will also have to give passbook, deposit receipt
- After this the investigation will be started from the post office.
How many days will it take
The post office will initiate action on that form within seven days of filing the complaint. If any further information is required from the complainant, the department will have to ask for it within seven days. After this, that form will have to be sent to the Divisional Officer within 10 days. The divisional officer will have 10 days time regarding this complaint. Thereafter the claim will be accepted within 25 days (depending on financial powers) from the date of registration and the claim amount will be credited to the account within 30 days from the date of registration.
Take care of these things
During the investigation or at the time of making a claim, the post office may ask you to submit the original documents. However, in such a situation do not forget to ask for duplicate copies of the original documents. Duplicate copy will be issued to you free of cost. If you are not given a duplicate copy, ensure that you have received a receipt from the post office to submit the original document.