Airtel has decided to charge for calling customer care. One can call 121 for general information and 198 for resolving complaints. Dissatisfied customers can contact the appellate authority. New complaints can be filed online and can also be tracked.
New Delhi. If you have any problem and you call customer care, it will no longer be free. For this you will now have to pay money (Airtel customer care charges). This decision has been taken by Airtel. Now the company has also told the customers the customer support and complaint resolution processes for Airtel services.
Airtel said that general information and questions can be resolved by calling 121, while service requests and complaints are resolved through 198. The numbers are different for mobile, fixed line and broadband customers and prepaid / postpaid.
Customers dissatisfied with the solution can appeal to the Appellate Authority through various modes, including calling 198 or using the contact details (name, number, email, address) provided for Delhi & NCR region.
How to do complaint registration and tracking
New complaints can be registered online at https://www.airtel.in/contact-us and the status of existing complaints can be tracked at https://www.airtel.in/s/selfcare/track-request.
Information on deactivating additional services or value-added services, starting mobile internet and discontinuing SMS services is also provided with relevant short codes.
Bharti Airtel share price
On the previous day i.e. yesterday Monday, Bharti Airtel shares were trading with a decline. The stock price was at Rs 1,928, down 0.27 percent from the previous close price. The stock touched a high of Rs 1,940.10 and a low of Rs 1,913.20 during the day.
Let us tell you that on August 24, Airtel’s network reportedly went through a major outage and many users have complained of service disruption. This affected thousands of customers in many parts of the country. Major complaints came from cities like Bengaluru, Chennai and Kolkata.
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