ATM damaged note: If you have also taken out the note from the ATM and it got torn. In such a situation, do not panic, follow these steps, the bank will help you completely
ATM damaged note: Most of the public use ATM to withdraw cash. Yes, when needed, people directly reach ATMs instead of banks. In such a situation, it happens many times that torn notes come out from the ATM. After this everyone gets into trouble and starts thinking whether this note will be useful or not. So don’t worry, there is no loss for you. Because you can also easily get the torn note taken out from the ATM.
Actually, you can contact by going to the same bank from whose ATM you have withdrawn money. No bank will ever refuse you to exchange a torn note taken out of an ATM. Let us tell you today in this story how you can get the mutilated note taken out from the ATM and why no bank can even refuse you for it.
How can I get mutilated notes exchanged?
ustomers can submit the application by visiting the same ATM from where the torn notes have been found. In the application, customers will have to share the cash withdrawal date, time and ATM location. Also, the slip which the customers got from the ATM while withdrawing the cash, will have to be attached. If the slip is lost from you, then you will have to give the details of the message received on your mobile. The best thing is that it was issued by RBI that no one can refuse you to exchange government banknotes. You will not have to waste much of your time in following this process.
Bank reacts to exchange torn notes
In fact, recently on microblogging site Twitter, a user complained about a torn note. Responding to this, State Bank of India told that user what should be done in such a situation. Giving information, State Bank of India said, ‘Please note that the notes are checked through state-of-the-art note sorting machines before being loaded into our ATMs. Hence distribution of soiled/mutilated notes is impossible. However, you can get the notes exchanged from any of our branches.
How to complain about exchange of torn notes?
Information was given by the bank that you can also complain about it in https://crcf.sbi.co.in/ccf/ under General Banking// Cash Related category. This link is for State Bank of India (SBI) ATMs.
Action cannot be taken to replace torn notes
According to the report, ‘If your note turns out to be torn and the bank refuses to replace it, then action can be taken against them. Yes, if the bank does not follow the rules made, then action can be taken against the bank employees. For this, the bank may also have to pay a damages of up to 10 thousand rupees.
