EPFO: If you also have an account in EPFO, then now it has become easy for you to complain about any problem related to PF. Employees’ Provident Fund Organization (EPFO) has also made available online facility for its subscribers to make complaints.
New Delhi. If you also have an account in EPFO, then now it has become easy for you to complain about any problem related to PF. Employees’ Provident Fund Organization (EPFO) has also made available online facility for its subscribers to make complaints. If an EPF account holder has any complaint related to EPF withdrawal, transfer of EPF account, KYC etc., then he can register a complaint through this Grievance Management System. Apart from this, you can also put a complaint or query on EPFO’s Twitter handle @socialepfo.
How to Complain
Go to >> https://epfigms.gov.in/.
>> Click on ‘Register Grievance’ to register the complaint.
>> Now a new webpage will open. In this, select the status in which the complaint is being registered. Status means PF member, EPS pensioner, employer or other. Select the option ‘Others’ only if you do not have UAN/Pension Payment Order (PPO).
>> For PF account related complaint, ‘PF member’ status has to be selected. After that enter the UAN and security code and click on ‘Get Details’.
>> The masked (hidden) personal details linked to UNN will be displayed on the computer screen.
>> Now click on ‘Get OTP’. After this a one time password will be sent to your registered mobile number and email id in the EPFO database.
>> After entering the OTP it will be verified and then you will be asked for personal details.
>> After entering the personal details, click on the PF number in respect of which the complaint has to be lodged.
>> Now a pop up will appear on the screen. In this select the radio button to which your complaint is related.
>> Select Grievance Category and give the details of your complaint. If you have any proofs then they can be uploaded.
>> Once the complaint is registered, click on ‘Add’ and click on submit.
>> After this the complaint will be registered and the complaint registration number will come on your registered email and mobile number. Keep it handy.
Check the status
of the complaint like this After registering the complaint to EPFO, you can also track its status. For this you will have to do the following:
– Go to https://epfigms.gov.in/.
Select the option ‘view status’.
Submit by entering the complaint registration number and mobile number/email ID and security code.
Now the status of the complaint will be displayed on the computer screen. It will also show which regional office of EPFO is working on your complaint and the name of the officer will also come. If want to contact the regional EPFO office, the email address and phone number will be displayed on the screen.
