If a bad note comes out while withdrawing cash from the ATM, then you can get it replaced by going to the bank. Banks cannot refuse to change them under RBI rules, otherwise action can be taken against them.
Many times mutilated notes also come out when withdrawing money from ATMs. It becomes very difficult to carry such notes in the market. Due to which people go to get them changed in the bank, but sometimes many banks also refuse to exchange such notes. If this is the case with you too, then you need not worry. Because to save people from this problem, RBI has set some rules.
According to the rules, if the customer wants to change it directly by going to the bank or can complain by going to the bank from whose ATM the mutilated notes have been removed. is. Apart from this, there are some provisions, through which customers can get rid of this problem.
Full details will have to be given in the application form
If mutilated notes have been withdrawn from the ATM, then to exchange them, the customer will have to apply to the bank from whose ATM the cash is withdrawn. The date, time and location of ATM will have to be written in the application form. Also, the withdrawal slip will have to be attached. If the slip is not there, then you have to give the details of the message received on your mobile.
Cannot violate the rule
According to the Exchange Currency Note Rules of the Reserve Bank of India (RBI) for the year 2017, if you get mutilated notes from the ATM, then you can easily get them replaced. According to the guideline, no government bank (PSBs) can refuse to exchange notes.
Clear notes are given after matching the information
The details present in the application form given by the customer are changed by the concerned bank officials. After verifying all the information, you will be given clean notes instead of mutilated notes from you. This process does not take much time.
Bank may have to pay damages
According to RBI rules, no bank can refuse to exchange mutilated notes from ATMs. Despite this, if banks violate the rules, then action can be taken against bank employees. Based on the complaint of the customer, the bank may also have to pay damages up to 10 thousand.
