Indigo Plan B Service: If your Indigo flight has been canceled or its departure has been extended by 1 hour or more than the scheduled time, then you can use Plan B service.
Indigo Plan B Service: Has your Indigo flight got canceled or has there been any change in its schedule? If yes, then you can opt for the plan B service of the budget carrier. The airline has given information about this by tweeting. It says “6EU Update: We are currently experiencing high call volume at our contact centers. If your flight is canceled or there is a schedule change, we recommend that you skip the call center queue.” Give and get the same experience by opting for Plan B service. https://bit.ly/2gN0JGx,”
According to the information, if your flight has been canceled or its departure has been extended by 1 hour or more from the scheduled time, then you can use this service. At the same time, you can take advantage of Plan B service even if the scheduled departure time is extended for 2 hours or more. Keep in mind that with Plan B, you can change the flight time/or date. You can also process for cancellation and refund without additional cost.
#6EUpdate: Currently, we're experiencing high call volumes at our contact center. If your flight is canceled or there is a schedule change, we recommend you skip the call center queue and get similar experience by opting for Plan B service https://t.co/Oq5OqwbyNF.
— IndiGo (@IndiGo6E) November 1, 2021
Tips for Plan B
1. You can review and accept the modified flight to avoid receiving repeated text messages.
2. You can view and rebook other flights as per your convenience.
3. Can process it for cancellation and refund.
How does this work?
Step 1: Enter PNR Details- Enter your PNR/Booking Reference Number and Email ID/Last Name.
Step 2: Change Flight or Select Cancel – You can change the time and/or date of your flight or process it for cancellation and refund
If you opt for the refund option, it will be credited to your account within 7 business days after the process. For agency booking, customers will have to approach the respective travel agencies for refund. In case you do not get the refund within 7 business days, you can write to the airline at firstname.lastname@example.org, or chat with an agent by clicking here https://bit.ly/2yyEcXp.