It is known that SBI is one of the faster growing private general insurance companies than General Insurance, which includes a strong share of SBI…
If you have got your vehicle insured through SBI General Insurance, then there is good news for you. The company has introduced Fastlane Claim Settlement as a value added service for its motor insurance customers. According to a statement issued by the company, as a part of this value added service, customers have the option to settle their small value motor insurance claims instantly. The company aims to enhance the customer experience by reducing the settlement time to a few minutes.
Focus on customer centric solutions
Speaking at the launch, Atul Deshpande, Head Claims & Digital, SBI General Insurance said, “At SBI General, we have always focused on delivering customer-centric solutions that will ultimately transform customer satisfaction into customer delight. We strongly believe that technology and digital solutions can play an integral role in improving the customer experience.
Reduce turn-around time
With Fastlane Claim Settlement, we aim to reduce the turn-around time for settlement of motor vehicle claims, thereby reducing the need for physical inspection, documentation and query management. SBI General Insurance currently operates in three customer segments- Retail Segment (for Individuals and Families), Corporate Segment (for mid to large sized companies) and SME Segment.
Motor insurance is mandatory in India
It is known that according to the rules, it is mandatory to have insurance of every vehicle whether it is two wheeler or four wheeler or other commercial vehicle. If a driver is caught driving such a vehicle which is not insured, then the traffic police can catch him and according to the Motor Vehicle Act 1988, challan action is taken against him.