A technical glitch at Indigo Airlines resulted in the cancellation of 905 flights and delays of 1,475 flights, affecting millions of passengers. Millions of passengers faced significant inconvenience at the Mumbai airport. According to data, a total of 40,789 passengers were affected by cancellations and 266,567 by delays in departures from Mumbai.
New Delhi. According to the Ministry of Civil Aviation, millions of passengers were inconvenienced last week due to continuous disruptions in IndiGo’s operations at Mumbai Airport from December 1st to 8th. Between December 1st and 8th, 905 flights were cancelled and 1,475 flights were delayed by more than 30 minutes.
According to the Ministry of Civil Aviation, 905 flights were cancelled and 1,475 flights were delayed by more than 30 minutes between December 1st and 8th. This directly affected over 2.6 lakh passengers.
Madhusudan Shankar, Joint Secretary, Ministry of Civil Aviation, stated that IndiGo is now informing passengers about flight cancellations at least six hours before the scheduled departure time.
Inspections ordered at these airports
Following the disruptions affecting millions of passengers at airports across the country between December 1 and 8, the Ministry of Civil Aviation ordered senior officials to inspect 10 major airports, including Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Ahmedabad, Pune, Guwahati, Goa, and Thiruvananthapuram.
What happened when?
Officials arrived on the scene on Tuesday morning and inspected the terminals. The ministry reported that IndiGo had 3,171 scheduled flights from Mumbai during the eight-day period, but was able to operate only 2,266. The worst was seen on December 4 and 5. The number of cancelled flights increased from 14 on December 1 to 295 on December 5, though it declined slightly over the weekend. Delays were also high, reaching a peak of 281 on December 3.
According to a Times of India report, aviation officials stated that operational pressures led to flight disruptions throughout the week. Approximately 780 checked-in bags belonging to passengers on cancelled flights were pending delivery. Of these, 90 percent will be delivered to their addresses by Wednesday.
According to the data, a total of 40,789 passengers were affected by cancellations and 266,567 passengers were affected by delayed departures from Mumbai. The most disruptions to domestic flights from Mumbai were seen on routes to Ahmedabad, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Cochin, Goa, and Lucknow.
Madhusudan Shankar, Joint Secretary, Ministry of Civil Aviation, said, “We inspected all locations, including cargo handling areas and baggage handling areas, and spoke to passengers. The situation has improved significantly. Airports have been instructed to ensure essential facilities like drinking water and minimize inconvenience.”
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