The National Consumer Helpline (NCH) is a simple tool for redressal of customer complaints. With the help of this helpline, a customer can settle his complaints related to purchases. NCH is a project of the Union Ministry of Consumer Affairs.
It often happens that less money is withdrawn from the ATM or the money does not come out or due to some other problem, the customers have to face two-four. When a consumer sought help from the National Consumer Affairs Helpline on a similar issue, he not only got the right help but also got his money back. This person had sought help from the complaint helpline related to ATM withdrawal. Know what was the whole matter.Also Read: ULIP investment return and risk in this investment know about myths related to this product ULIP ke interactions
what was the whole matter
A consumer had lodged a complaint related to banking with the National Consumer Helpline (NCH) on behalf of a customer of a PSU bank. This consumer had sought help related to the ATM withdrawal issue from the helpline. The consumer had tried to withdraw Rs 5,000 from an ATM of a PSU bank. The money did not come out but the amount was deducted from his bank account. He then lodged a complaint with the bank. No response was given to him from the bank, so he thought of taking action.Also Read: SBI State Bank Of India Cash Deposit Machine Rules If account not credited then complaint with this process
This person then made up his mind to take the matter to the National Consumer Helpline. This PSU bank is a partner with the helpline and in this case action was taken on the matter. This information was given by the company on the portal of National Consumer Helpline. It was told from the bank that the money which was deducted from the ATM of the consumer has come back to his account.Also Read: PF File e-Nomination: You can follow these easy steps to file EPF/EPS nomination online.
How the helpline can help
The National Consumer Helpline (NCH) is a simple tool for redressal of customer complaints. With the help of this helpline, a customer can settle his complaints related to purchases. NCH is a project of the Union Ministry of Consumer Affairs, which is working under the Indian Institute of Public Administration.
With the help of this project, people can register complaints related to purchase and service over the telephone. If you are facing any kind of problem in everyday life, then you can complain to NCH. The customer can call NCH for advice or guidance regarding his complaint. Based on your complaint, NCH advises what should be done next so that the work can be done smoothly.Also Read: Mallika Sherawat took off her clothes and took a sunbath, the photo quickly went viral
What does NCH do
NCH gives information about companies and regulatory authorities to the customer. If a service provider misses his work, then how to complain against him, NCH tells about it. For this, NCH has created Consumer Grievance Redressal System. Along with this, NCH makes customers aware, gives information about their rights. It also informs about their accountability.
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