Vehicle stolen? Here are 5 steps to claim insurance

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While the comprehensive insurance policy offers protection against car theft, the vehicle owner must be completely aware of the claim processes to ensure that the claim is settled hassle-free

New Delhi: Buying a car can be a major milestone in for many. The whole process of deciding upon a car, going for test drives to finally arranging for the money, getting a car loan, buying insurance can be a time consuming yet thrilling experience. A vehicle insurance policy is purchased primarily because it is mandatory by law to drive on the roads with a valid insurance



In India, vehicle theft is a serious problem and while the comprehensive insurance policy offers protection against car theft, the vehicle owner must be completely aware of the claim processes to ensure that their claim is settled hassle-free. Note that comprehensive insurance policy provides protection against theft, financial losses caused to the vehicle and its accessories due to natural calamities or man-made disasters such as fire, flood, earthquake, lightning, theft, malicious act, riot, housebreaking, etc.

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Here are the 5 steps to follow in case your car is stolen:

File an FIR: The first step is to file a First Information Report (FIR) immediately.. As soon as you get to know about the theft, visit the nearest police station and lodge an FIR. Do not forget this step as it is a pre-requisite. Once you have registered an FIR, you need to inform your car insurance company about the theft. You also need to notify the nearest (Regional Transport Office/RTO about the theft.
Fill the Claim Form: The second step is to fill the claim form. You need to call your insurer’s customer service center and submit the claim form. The information that is required to be filled in the form includes car details, policy number, as well as the time, date, and description of the incident.
Submitting documents and claim form: Submit a copy of your car’s Registration Certificate (RC), duly signed claim form, first two pages of the policy documents, driving license, the Police FIR and a theft intimation letter addressed to the Regional Transport Office (RTO).



Transfer RC, keys and subrogation letter: Next, you need to transfer your stolen car’s RC in the favour of the car insurance company once the police submit a final ‘no traceable report’ and your claim is approved. You also need to hand over all the duplicate/original car keys and also provide a letter of subrogation to the insurer.
Reimbursement: Lastly, you also need to submit the original invoice of the repair work and the payment receipts to the car insurance company. The surveyor of the insurance company will approve an amount. This reimbursement will be provided as per the amount that the surveyor approves in the report and the amount will be paid within 7 working days

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